33xxx Privacy Policy — How Your Data Is Used and Protected

1Who Collects Your Data

Your personal data is collected and managed by 33xxx, the operator of the platform available at 33xxx.app. 33xxx acts as the data controller — meaning we determine the purposes for which your data is used and the methods by which it is processed.

For any questions about how your data is handled, contact the 33xxx support team through the in-platform chat or by writing to the support address. The support team is available 24/7 and data-related queries are treated as a priority.

2What Data We Collect

33xxx collects different types of data depending on how you interact with the platform. These fall into three main categories:

Information you provide directly:

• Mobile number and date of birth at registration.
• Full name and address when identity verification is requested.
• A copy of a government-issued ID when required for withdrawal verification.
• Communications you send to the support team via chat or email.

Information collected automatically when you use the platform:

• Device type, operating system and browser or app version.
• IP address and approximate geographic location.
• Pages and games visited, time spent and actions taken within the platform.
• Login timestamps and session duration.

Information from payment processing:

• Transaction amounts in PKR, timestamps and payment method type (JazzCash, Easypaisa, Raast, bank transfer, card, mobile wallet).
• Transaction reference numbers from payment processors.
• We do not store full card numbers. Payment card data is handled by our payment processor partners who maintain their own security certifications.

3Why We Use Your Data

Each piece of data 33xxx collects has a specific purpose. We do not collect data for the sake of it. The main reasons we process personal information are:

• Account management: To create, maintain and secure your 33xxx account.
• Identity and age verification: To confirm you are aged 18 or above and that the account belongs to a real, identifiable individual.
• Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported channels.
• Fraud prevention and security: To detect unusual login patterns, investigate suspicious activity and prevent multiple accounts being created by the same person.
• Responsible gaming: Gaming activity data helps us identify patterns that might suggest a player needs support — for example, unusually long sessions or rapid escalation in bet sizes.
• Customer support: To respond to your queries, investigate complaints and improve the service.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features work well and which need improvement.

4Who We Share Data With

33xxx does not sell personal data. We do share limited information with third-party partners where it is necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processors receive the transaction data needed to process deposits and withdrawals. Each processor operates under its own privacy and security policies.
• Identity verification services: Where a government ID check is required, the ID document may be shared with a verification partner who confirms its authenticity. Verified documents are not stored beyond the period required for compliance purposes.
• Technology and hosting providers: Platform infrastructure providers may have access to data in the course of providing hosting, security and maintenance services. These providers are contractually bound to handle data securely.
• Legal and regulatory requirements: If required by applicable law, court order or regulatory authority, 33xxx may disclose personal data to relevant parties. We will inform you of any such request where we are legally permitted to do so.

5Cookies and Tracking

33xxx uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is being used. Cookies are small text files stored in your browser.

The main types of cookies used on 33xxx are:

• Session cookies: Essential for keeping you logged in during a visit. These expire when you close your browser.
• Persistent cookies: Store preferences like language settings and remember your device for security purposes. These remain until they expire or are deleted.
• Analytics cookies: Help us understand which pages and games receive the most use. Data collected is aggregated and does not identify individual users by name.

Most browsers allow you to control or delete cookies through their settings. Disabling certain cookies may affect your ability to stay logged in or use some platform features properly.

6How Long We Keep Your Data

33xxx retains personal data for as long as it is needed for the purposes described in this policy, or as required by applicable standards. General retention periods:

• Account data: Retained for the lifetime of the active account plus a period following account closure, to meet financial record-keeping standards.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period consistent with financial compliance requirements.
• Identity verification documents: Retained only as long as required to confirm the verification was completed. Documents are not held indefinitely.
• Support communications: Retained long enough to resolve any ongoing dispute or follow-up queries, then purged.
• Device and usage logs: Retained for a shorter period — primarily for security monitoring — and then deleted in automated purge cycles.

7Data Security

33xxx takes data security seriously. The platform uses encryption for data transmitted between your device and our servers. Account passwords are stored in hashed form — meaning even 33xxx staff cannot see your actual password.

Additional security measures include:

• Access to personal data is limited to staff who need it to do their job — not the entire team.
• Payment data for cards passes through PCI-compliant processors, not through 33xxx's own systems.
• Unusual login activity triggers automatic security alerts.
• Security practices are reviewed and updated on a regular basis.

No security system is completely foolproof. If you suspect your account has been compromised, contact the support team immediately and change your password. You can also use the self-exclusion feature in account settings to lock access while the issue is investigated.

8Your Rights Over Your Data

As a 33xxx account holder, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data 33xxx holds about you.
• Right to correction: If any data is inaccurate — for example, an incorrect date of birth recorded during registration — you can request it be corrected.
• Right to deletion: You can request that your personal data be deleted. Note that some data must be retained for financial compliance purposes and cannot be deleted on request alone.
• Right to restriction: You can ask 33xxx to limit how your data is used while a dispute or query is being resolved.
• Right to object: You can object to your data being used for analytics or performance measurement purposes.

To exercise any of these rights, contact the support team. We aim to respond to all data-related requests within a reasonable timeframe. Some requests may require identity verification before we can act on them — this is to protect your data from being accessed or deleted by someone else.

9Minors and Age Restriction

33xxx is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age is verified at registration using the date of birth provided, and may be further verified through documentation checks before withdrawal.

If you are a parent or guardian and believe that a minor has registered an account on 33xxx using false information, contact support immediately. We will investigate and close the account. Any deposits made by a minor will be returned to the payment source used, net of any bonuses received.

10Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates or in applicable standards. When changes are made, the updated policy is published on this page with a revised date.

For significant changes, registered users will receive a notification through the platform. Continuing to use 33xxx after an updated policy is published means you accept the revised terms. If you disagree with any changes, you have the right to close your account before they take effect.

11Contact for Privacy Queries

For any questions, requests or concerns related to your personal data and how 33xxx handles it, reach the support team through the in-platform live chat or by writing to the support address. All data-related queries are responded to promptly.

Contact: [email protected] (plain text — not a clickable link)

Related policies that may also be relevant to you:

• Terms and Conditions — the complete agreement governing use of the platform.
• Responsible Gaming — deposit limits, session controls and self-exclusion tools.